Effective: December 20, 2009
Everloop, inc. (hereafter “EL”, “we”, “us” and “our”) is designed specifically for children under the age of 13. We are dedicated to protecting your privacy and handling any personal information we obtain from you with care and respect. This Youth Privacy Policy is designed to answer your questions regarding our privacy policies and principles with respect to children under the age of 13 (each a “child “and collectively “children”). Building on our general Privacy Policy, we recognize the need to provide additional privacy protections when children visit the sites on which this Youth Privacy Policy is posted. We explain those additional protections here in this Youth Privacy Policy. For your convenience, this Youth Privacy Policy uses terms that are defined in our general Privacy Policy. The Children’s Online Privacy Protection Act (“COPPA”) requires that we inform parents and legal guardians about how we collect, use, and disclose personal information from children under 13 years of age; and that we obtain the consent of parents and guardi ans in order for children under 13 years of age to use certain features of our Web site. Below we explain how we do that for these children. Also, when we use the term “parent” below, we mean to include legal guardians. When we use the term “personal information” or “personally identifiable information”, we mean information that can specifically identify your child.
A1. Children can visit http://www.everloop.com (our “Site”), view content, and play games, and customize their experience without any personal information being collected. We collect information from the parents or the child if they register on the EL Site. Children must register in order to join the site, parents must authenticate the children by completing parent registration within 21 days of a child registering. The only information we collect during our child registration process is a child’s name, parent’s e-mail address, child’s birth date, display name, and password. We collect birth dates to validate the ages of our guests, including children. During parent registration we collect parent email, parent password, credit card information and billing address. We use this information to authenticate the parent.
We also will collect a child’s e-mail address from a parent for the purpose of sending the child e-mail related to his/her membership and for customer support. We may collect additional personal information from parents in order to allow their children to participate in certain features located on our Web site. These features may include one-to- one instant message chatting, voice chatting, sending e-mail both to friends and to email address outside of the site,, posting on site message boards, and other similar activities. In the course of a child’s participation in these features, a child may also reveal to us additional information about himself or herself, such as the contents of his or her chat or message board postings. We will not solicit information from a child. All personal information that we collect come from the child’s parent.
A2. Personal information regarding a child may be collected and used to enable a child’s participation in certain interactive features such as instant message chatting, sending e-mail, posting on message boards and other similar activities. Parents can choose what interactive features child members use on the site, and monitor and control that use through the privacy panel.These activities may involve disclosure of a child’s personal information to third parties and our partners and operators. In addition, we may share a child’s personal information with third parties to the extent reasonably necessary to: protect the security of integrity of our sites; to take precautions against liability; to respond to judicial process; or to the extent permitted under provisions of law, to provide information to law enforcement agencies or for an investigation related to public safety. Everloop has no power to enforce or change the policies of third party partners or operators, but – prior to working with each – we receive representations from them that their privacy policies are COPPA compliant. We periodically request re-verification of this.
A3. We send parents an e-mail if their child registers with the Site, requesting parent confirm the registration by completing the parent registration process. We provide parents 21 days to accept or refuse their child’s registration. If the parent refuses to allow the child’s registration or does nothing within the 21-day time period, we delete the child’s information from our database. If a parent accepts the request to register and completes the registration process, the child will be able to use those site features that parents have approved through the use of the parental privacy panel (“Privacy Panel”).
The Privacy Panel allows parents to see and control the level of freedom and access for each child for whom parent has given permission to use the Site. For instance, depending upon the controls a parent has set for his/her child, a parent will be notified if a child wishes to use a feature of our Site that might result in the public disclosure of a child’s personal information to third parties on the Internet, such when a child wishes to post content on open message boards on the Site. Parents receive notification through their Privacy Panel and through the Privacy Panel, allow or deny the activity in question. In some cases, depending upon the activity and/or level of privacy set by a parent, we may require a parent to provide us credit card information, last four digits of parent Social Security Number, speak to a trained telephone operator or return by postal mail or fax a signed consent form.
A4. At any time parents can refuse to permit us to collect further personal information from their child and can request that any personal information we have collected be deleted from our records. We use two methods to allow parents to access, change, or delete the personally identifiable information that we have collected from their children. Depending upon what a parent requests, it may be necessary to delete a child’s user profile completely.
1. A parent can access, or change their child’s access to various features of the website by using the Privacy Panel. The parent will need to login securely using the email address and password they entered during the original registration process. There is a “password reset” feature on the Site, in the event any user has forgotten his/her information.
2. A parent can contact our Member Services department to access, change, or delete the personal information we have collected from his or her child by sending an e-mail to support@everloop.com. We ask that you please include the child’s member name and the parent’s e-mail address in the requesting email so that we can better assist you with your inquiry or request.
A5. We may amend our Youth Privacy Policy at any time. We will provide parents notice -- using the e-mail currently listed as a parent email address -- of any material changes in the way we intend to collect, use, and/or share Youth personal information. Please note that, at all times, parents should update their personal information to provide us current e-mail addresses. We will apply material changes in our Youth Privacy Policy in conformance with applicable law, including any applicable provisions of COPPA policies that require parental consent.
A6. If you need further assistance, please send an e-mail with your questions or comments to support@everloop.com or write us at:
Everloop Member Services
9000 Crow Canyon Road, Suite S #240
Danville, CA 94506
You may also telephone us at 877-677-2607. (If you are not 18 years of age or older, you must have your parent or guardian’s permission to call this number.) Everloop is a member of the PrivoLock™ program. If you believe that we have not responded to your inquiry or your inquiry has not been satisfactorily addressed, please feel free to contact Privo directly at http://www.privo.com/contact_us.htm with any issues or comments.